Terms of Service

Last Updated: January 1, 2025

👋 Welcome to Pixelship!

We're excited to work with you! These terms explain how our partnership works. We've kept them simple and fair because we believe in transparent, honest relationships with our clients.

Quick Summary: We build great products, you pay us fairly, we both communicate openly, and everyone's happy. Let's build something amazing together!

🚀 What We Do

We help businesses build digital products that users love:

💻 Web Development

Modern websites and web apps that work beautifully

📱 Mobile Apps

iOS and Android apps that users actually enjoy using

🎨 UI/UX Design

Beautiful, intuitive designs that convert

⚡ MVP Development

Launch fast, learn quickly, iterate smartly

🤝 How We Work Together

Our Process:

  1. Discovery Call - Free 30-min chat to understand your needs
  2. Proposal - Clear scope, timeline, and pricing
  3. Agreement - Simple contract outlining everything
  4. Build - We create, you provide feedback
  5. Launch - Deploy and celebrate! 🎉
  6. Support - We're here if you need us

What We Need From You:

  • Clear communication about your needs
  • Timely feedback (within 48-72 hours)
  • Required content and assets
  • Payment on agreed schedule

💰 Pricing & Payment

Payment Structure:

  • Small Projects (< $5k) - 50% upfront, 50% on completion
  • Medium Projects ($5k-$25k) - 30% upfront, 40% midway, 30% on completion
  • Large Projects (> $25k) - Monthly milestones
  • Maintenance - Monthly retainer, billed at month start

💡 Startup Friendly: We understand cash flow matters. Let's discuss payment plans that work for your situation. We're flexible!

Payment Methods:

We accept bank transfers, PayPal, Stripe, and Razorpay. International payments welcome!

🔄 Changes & Additional Work

We get it - requirements evolve. Here's how we handle changes:

  • Minor tweaks - Usually no problem, we'll include them
  • Significant changes - We'll discuss timeline and cost impact
  • New features - Happy to quote separately
  • Scope creep - We'll flag it early and discuss options

The key is communication. If something changes, just let us know and we'll figure it out together.

📝 Who Owns What

After Final Payment:

You own all the code, designs, and assets we create for you. It's yours!

What We Keep:

  • The right to showcase the work in our portfolio
  • General techniques and knowledge gained
  • Our internal tools and frameworks

If you need an NDA or want to keep the project confidential, just let us know!

✅ Our Guarantee

We stand behind our work. If you're not happy, we'll make it right.

  • Bugs fixed free for 30 days after launch
  • Clear communication throughout the project
  • Professional, clean, maintainable code

Refund Policy:

  • Full refund if we haven't started work (minus any third-party costs)
  • Partial refund based on work completed if project is cancelled mid-way
  • No refunds after project completion and approval

⏰ Timelines & Deadlines

We respect your time and deadlines. Here's our commitment:

  • We'll provide realistic timelines (no over-promising)
  • Regular updates on progress (at least weekly)
  • Early warning if any delays are expected
  • Clear communication about dependencies

Note: Timelines assume timely feedback and content from your side. Delays in feedback may impact delivery dates.

💬 Communication

Good communication = successful projects:

We Communicate Via:

  • Email (primary)
  • Slack/Discord (if preferred)
  • Video calls (Zoom/Google Meet)
  • WhatsApp (for urgent matters)

Response Times:

  • Emails: Within 24 hours
  • Urgent issues: Within 4 hours
  • Project updates: Weekly
  • Support requests: 24-48 hours

⚖️ The Legal Stuff

We have to include this part (lawyers, you know), but we'll keep it simple:

  • We're not liable for indirect damages or lost profits
  • Our maximum liability is limited to the project fee
  • We both agree to keep each other's confidential info private
  • These terms are governed by Indian law
  • Any disputes will be handled through friendly discussion first, arbitration if needed

Bottom line: We'll do our best work, you'll pay us fairly, and we'll both act professionally. If issues arise, we'll work them out like adults.

🛑 Ending the Relationship

Sometimes things don't work out. Here's how either party can end the agreement:

  • Either party can terminate with 7 days written notice
  • You pay for work completed up to termination
  • We'll provide all work done and documentation
  • Both parties return any confidential materials

We hope it never comes to this, but it's good to be clear upfront.

📋 Updates to These Terms

We may update these terms as we grow and learn. If we make significant changes:

  • We'll notify existing clients via email
  • Changes apply to new projects only
  • Existing projects continue under original terms

💬 Questions?

If anything's unclear or you want to discuss these terms, we're happy to chat!

Email: hello@pixelship.dev

Website: pixelship.dev

We believe in building long-term relationships based on trust and great work. Let's create something amazing together!

By using our services or engaging with us for a project, you agree to these terms.

Ready to build something great? Let's go! 🚀